單項選擇題Which Cisco support service product targets customers with up to 48 users on a network where voice communication is mission-critical to business operation?（）

A. CiscoSMARTnet for SBCS
B. Cisco Smart Care Service
C. SMARTnet Partner Service
D. Cisco Smart Foundation Service
E. Cisco Technical Assistance Center


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1.多項選擇題Why are consumer-grade access points and routers not the best choice for SMBs?（）

A. They are not designed for multi-access-point networks.
B. They do not scale well.
C. They have higher total cost of ownership than some enterprise products.
D. Their upgrade paths compete directly against Cisco upgrade paths.

2.單項選擇題MightyResearch indicated that a significant percentage of SMBs are concerned about which factor in a UC solution?（）

A. non-Cisco vendors providing more viable SMB solutions
B. costs out-weighing benefits
C. cost savings to justify replacing existing legacy systems
D. minimized call-center effectiveness

3.單項選擇題A distribution area provides an aggregation point for which components?（）

A. edge devices
B. aggregation switches
C. core devices
D. access-area switches

4.多項選擇題Which two CRM servers allow Cisco Unified Call Connector to be configured for connectivity?（）

A. Microsoft Dynamics
B. Salesforce.com
C. Oncontact
D. Siebel
E. ACT!

5.多項選擇題Which three characteristics are indicators that a potential SMB customer is in the SBR-defined growth phase? （）

A. focusing on becoming more efficient
B. wanting greater connectivity for customers
C. requesting convergence of voice and data
D. providing a customer with a basic up-to-date website
E. needing rapid secure access to customer history, data, or buying behavior