A.Agent Routing
B.Historical Reporting
C.Conditional Routing
D.Prioritized Queueing
E.Agent Queueing
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你可能感興趣的試題
A.supervisory recording
B.WrapUp timer
C.sending e-mails
D.keystroke macros
E.text chat
A.text chat
B.Log Out/Not Ready reason codes
C.WrapUp State
D.WrapUp timer
E.competency-based routing
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution,
what product does this organization need for this capability?（）
A.IPCC Express Standard
B.IPCC Express Enhanced
C.IPCC Express Premium
D.IPCC Enterprise
E.IP IVR
A.IVR Port Recording
B.HTTP Triggers
C.Supervisory Silent Monitoring
D.sending e-mails
E.Database Integration
F.keystroke macros
A.IPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion server
B.IPCC Express communicating with the ICM via a co-resident IPCC Gateway PG
C.IPCC Express using the IPCC Enterprise Outbound option
D.IPCC Express using the IPCC Enterprise CTI-OS Toolkit
E.IP IVR integrating with IPCC Enterprise to function as queue point and self-service platform
最新試題
What happens when the CRS Engine fails in a High-Availability CRS deployment? （）
Which two items does the Cisco CRS 4.5 Installer always install on the system?（）
How do you debug an application with an Accept step?（）
Which interface is used to configure debug parameters for log files?（）
When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? （）
When installing the CRS software on two or more nodes in the same cluster, how do you know it is safe to start installing the next node? （）
Which three features are supported in a license for Cisco Unified Contact Center Express Enhanced? （）
How many CallManager clusters can an IPCC Express cluster with High Availability communicate with? （）
How does the CRS Server know that it has received an ASR-enabled contact? （）
How many skills may an agent have?（）