多項(xiàng)選擇題What two things happen when the CRS Publisher Database on an HRDB expansion server fails?()

A.All call processing immediately begins using the CRS Subscriber Database. 
B.Calls in queue are dropped. 
C.Agent calls are dropped. 
D.Agents are automatically logged out. 
E.CRS configuration changes are blocked until the CRS Publisher Database is restored and synchronized with the CRS Subscriber Database. 
F.Configuration changes are buffered until the CRS Publisher Database is restored.


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1.多項(xiàng)選擇題What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?()

A.The agent is logged in and is on the phone. 
B.The agent is logged in but is not on the phone. 
C.The supervisor is a participant in a phone call. 
D.The supervisor is not a participant in a phone call. 
E.The supervisor has barged in.

2.單項(xiàng)選擇題The JTAPI provider is the IP address of the().

A.publisher 
B.CTI Manager 
C.CallManager 
D.CRS Server

3.單項(xiàng)選擇題How do you debug an application with an Accept step?()

A.Select Start from the Debug pulldown, then call the trigger. 
B.Select Step Over from the Debug pulldown, then call the trigger. 
C.Call the trigger, and when the workflow answers, select Start from the Debug pulldown. 
D.Select Reactive Application, then call the trigger and press F10 to step through the workflow

4.單項(xiàng)選擇題An agent is logged in but does not appear in the Cisco Supervisor Desktop. What is a possible root cause?()

A.The agent is not in the team currently being viewed by the supervisor.
B.The agent is not ready.
C.The agent is not on a call.
D.The agent is in Work State.

5.多項(xiàng)選擇題Which should you check to verify that you have correct software product versions installed?()

A.Administration Guide 
B.Release Notes 
C.Software Center 
D.Application Administration 
E.Compatibility Matrices 
F.patch availability

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When installing the CRS software on two or more nodes in the same cluster, how do you know it is safe to start installing the next node? ()

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An agent is logged in but does not appear in the Cisco Supervisor Desktop. What is a possible root cause?()

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Which interface is used to configure debug parameters for log files?()

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You have just successfully added a JTAPI trigger in CRS Administration. Which two items are automatically configured on your CallManager?()

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Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?()

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An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?()

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In a CRS cluster with Standby Servers, which of the following statements are true? ()

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What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?()

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Which three are core server software components for IPCC Express?()

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How many Team reports are available on the Cisco Supervisor Desktop?()

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