單項(xiàng)選擇題Which of the following best describe the customer benefits of change management in the operate phase? Select exactly 1 answer(s) from the following:()。

A.reduce unnecessary disruption, delays, rework, and other problems by establishing test cases for use in verifying that the system meets operational, functional, and interface requirements
B.improve its ability to make sound financial decisions by developing a business case based on its business requirements and establishing a basis for developing a technology strategy
C.reduce operating costs and limit change-related incidents by providing a consistent and efficient set of processes
D.improve the return on investment and hasten migration by identifying and planning for necessary infrastructure changes and resource additions, as well as reduce deployment costs by analyzing gaps early in the planning process to determine what is needed to support the system


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1.單項(xiàng)選擇題Which is the most accurate statement regarding the business requirements development service component in the prepare phase. Select exactly 1 answer(s) from the following:()。

A.Determine the appropriate cooling temperature for a customers server room
B.Analyze the customers business requirements for a proposed solution
C.Analyze a customers ongoing operational requirements
D.Identify a customers technology requirements

2.單項(xiàng)選擇題Which of the following best describe the customer benefit of creating a systems acceptance test plan in the design phase?()

A.Reduce unnecessary disruption, delay,rework, and other problems by establishing test cases for use in verifying that the systems meets operational, functional, and interface requirements
B.Improve its ability to make sound financial decisions by developing a business case based on its business requirements and establishing a basis for developing a technology strategy
C.Reduce operating costs and limit charge-related incidents by providing a consistent and efficient set of processes
D.Improve the return on investment and hasten migration by identifying and planning for necessary infrastructure changes and resource additions, as well as reduce deployment costs by analyzing gaps in early in the planning process to determine whet is needed to support the systems

3.多項(xiàng)選擇題Which three service components are in the operate phase?()

A.System Monitoring
B.Operations Implementation
C.Incident and Problem Management
D.Change Management
E.Operations Plan
F.Project Close Out

4.單項(xiàng)選擇題Conducting a project kick-off in the plan phase provides which of the following customer benefits? Select exactly 1 answer(s) from the following:()。

A.ensure that it receives detailed network diagrams
B.reduce the risk of downtime due to facilities-related problems
C.ensure end-user support immediately after the launch of a new system
D.confirm project roles and responsibilities, as well as milestone dates

5.單項(xiàng)選擇題In the design phase, which service component provides the customer with a comprehensive design? Select exactly 1 answer(s) from the following:()。

A.Implementation Plan
B.Detailed Design Development
C.Project Kick-off
D.Staging Plan
E.High-Level Design

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Which of the following best describe the customer benefit of assessing for network readiness in the plan phase? Select exactly 1 answer(s) from the following:()。

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What is the key objective of the plan phase? Select exactly 1 answer(s) from the following:()。

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Which of these phase comprises post-project support activities: activities that happen after a project is successfully implemented and handed off? Select exactly 1 answer(s) from the following:()。

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Which benefit can be obtained by using the configuration management service component in the operate phase? Select exactly 1 answer(s) from the following:()。

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In which of these phases is a detailed design of a proposed customer solution developed?()

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Which of following best describes customer benefits in delivering network readiness assessment services in plan phase?()

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Which of these phases comprises post-project support activities: activities that happen after a project is successfully implemented and handed off?()

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Which design phase service component consists of developing a detailed, site-specific plan for implementing a new technology system or solution? Select exactly 1 answer(s) from the following:()。

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Which three of these service components are in the implement phase?()

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