A.decreases the amount of flows
B.collects information about callers to agents
C.creates a framework for CRS Server status reporting
D.decreases latency through increased bandwidth on CRS Server
E.provides more efficient management of flows that are called by multiple other flows
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A.WrapUp Time
B.Service Level
C.Overflow CSQ
D.Agent Name
E.Automatic Work
F.CRS Application
A.Common Service Queue
B.Competency Service Queue
C.Common Skill Queue
D.Contact Skill Queue
E.Contact Service Queue
F.Competency Skill Queue
A.resources
B.Skill Groups
C.competence levels
D.Resource Groups
A.Create Resource Groups
B.Create Skills
C.Assign Resource Groups and Skills to Agents
D.Create Contact Service Queues
E.Provision Remote Monitoring
F.Provision Agent-based Routing
A.15
B.20
C.25
D.30
E.40
F.50
最新試題
An agent is logged in but does not appear in the Cisco Supervisor Desktop. What is a possible root cause?（）
What is the maximum amount of Cisco Agent Desktop downtime after a failover when using highavailability in Cisco Unified Contact Center Express 4.0?（）
What level of control does a subflow have on the overall contact?（）
How many Team reports are available on the Cisco Supervisor Desktop?（）
The JTAPI provider is the IP address of the（）.
Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?（）
How does the CRS Server know that it has received an ASR-enabled contact? （）
What is the maximum number of CTI ports for an IPCC Expess Standard deployment? （）
Which three of the following are valid CRS deployment scenarios? （）
What is the default filename for the component trace file?（）