A.Common Service Queue
B.Competency Service Queue
C.Common Skill Queue
D.Contact Skill Queue
E.Contact Service Queue
F.Competency Skill Queue
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A.resources
B.Skill Groups
C.competence levels
D.Resource Groups
A.Create Resource Groups
B.Create Skills
C.Assign Resource Groups and Skills to Agents
D.Create Contact Service Queues
E.Provision Remote Monitoring
F.Provision Agent-based Routing
A.15
B.20
C.25
D.30
E.40
F.50
A.15
B.20
C.25
D.30
E.40
F.50
A.LDAP
B.HTTP
C.AXL
D.JTAPI
最新試題
Which should you check to verify that you have correct software product versions installed?（）
Which two items does the Cisco CRS 4.5 Installer always install on the system?（）
The JTAPI provider is the IP address of the（）.
Which three features are supported in a license for Cisco Unified Contact Center Express Enhanced? （）
Which interface is used to configure debug parameters for log files?（）
What is the default filename for the component trace file?（）
How many CallManager clusters can an IPCC Express cluster with High Availability communicate with? （）
What two things happen when the CRS Publisher Database on an HRDB expansion server fails?（）
What happens when the CRS Engine fails in a High-Availability CRS deployment? （）
Which three of the following are licensed Cisco CRS 4.0 software products?（）