A.CRS 2.2 to CRS 3.5
B.CRS 3.1 to CRS 4.0
C.CRS 2.2 to CRS 4.0
D.CRS 3.5 to CRS 4.0
E.CRS 4.0 to CRS 3.0
F.CRS 2.1 to CRS 4.0
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A.IPCC Express (Standard, Enhanced, or Premium)
B.IP IVR
C.Auto Attendant
D.IPCC Express Cisco Agent Desktop
E.IP Queue Manager
F.IP IVR Peripheral Gateway (PG)
A.25
B.50
C.no enforced limit
D.as many as the number of ports supported on the server
A.High Availability CRS Engines running on hardware from different server classes
B.High Availability CRS Engines running on similar hardware from the same server class but from different vendors
C.High Availability CRS Engines and database and a simplex Recording Server
D.High Availability CRS Engines and four simplex VoIP Monitoring Servers
E.CCM co-resident deployment on an MCS 7815
A.identify your Cisco CRS license files and location, enter information about your LDAP, and designate a Cisco CRS administrator
B.identify CSQs and JTAPI user and designate a Cisco CRS administrator
C.identify resources and RM user and enter information about your LDAP
D.identify your Cisco CRS license files and location, enter information about your LDAP, and designate IPCC Express resources
A.if the ICD agent is available and has a skill competency of nine (9) in another skill defined in CRS
B.if the ICD agent is available and has a skill competency of one (1) in the required skill for the CSQ
C.if the ICD agent is available and has a skill competency of seven (7) in the required skill for the CSQ
D.if the ICD agent is available and has a skill competency of three (3) in the required skill defined in CRS
最新試題
How does the CRS Server know that it has received an ASR-enabled contact? ()
How does the Extended Get Digit String step differ from the Get Digit String? ()
When installing the CRS software on two or more nodes in the same cluster, how do you know it is safe to start installing the next node? ()
What can help expose problems with script logic or validity by simulating the execution of a script?()
What is the default filename for the component trace file?()
How do you debug an application with an Accept step?()
What level of control does a subflow have on the overall contact?()
When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? ()
How many skills may an agent have?()
What is the maximum amount of Cisco Agent Desktop downtime after a failover when using highavailability in Cisco Unified Contact Center Express 4.0?()