單項(xiàng)選擇題What is the typical number of trunks in a Call Center?()

A.equal to half the number of IVR ports  
B.greater than the number of IVR ports plus the number of agent phones  
C.less than or equal to the number of IVR ports plus the number of agent phones  
D.twice the number of IVR ports plus the number of agent phones 


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1.單項(xiàng)選擇題What formula do you use to calculate the number of Voice Gateway ports? ()

A.Erlang A  
B.Erlang B  
C.Erlang C  
D.IVR ports + agent phones  

2.單項(xiàng)選擇題What formula do you use to calculate the number of agents in a Call Center?()

A.Erlang B  
B.Erlang C  
C.AHT * BHCA  
D.VG ports + IVR ports  

4.多項(xiàng)選擇題CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities?()

A.Tool to collect syslog messages from multiple sources  
B.User Tracking to track IP telephones  
C.Diagnostic trace tools to analyze connectivity  
D.Monitoring of Cisco voice elements  
E.Problem alerts for operations personnel

5.單項(xiàng)選擇題What allows you to monitor the system performance of the Cisco CRS System (CPU, memory, etc.)?()

A.Cisco Desktop Administrator  
B.Cisco Supervisor Desktop  
C.Microsoft Windows 2000 Performance Monitoring  
D.CRS Application Administration  
E.CRS Application Editor 

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