A.manages the CRS Server
B.creates CRS Engine reports
C.creates application scripts for call flows
D.remotely manages the LDAP Directory
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A.decreases the amount of flows
B.collects information about callers to agents
C.creates a framework for CRS Server status reporting
D.decreases latency through increased bandwidth on CRS Server
E.provides more efficient management of flows that are called by multiple other flows
A.WrapUp Time
B.Service Level
C.Overflow CSQ
D.Agent Name
E.Automatic Work
F.CRS Application
A.Common Service Queue
B.Competency Service Queue
C.Common Skill Queue
D.Contact Skill Queue
E.Contact Service Queue
F.Competency Skill Queue
A.resources
B.Skill Groups
C.competence levels
D.Resource Groups
A.Create Resource Groups
B.Create Skills
C.Assign Resource Groups and Skills to Agents
D.Create Contact Service Queues
E.Provision Remote Monitoring
F.Provision Agent-based Routing
最新試題
What formula do you use to compute the number of IVR ports?（）
What two things happen when the CRS Publisher Database on an HRDB expansion server fails?（）
What is the maximum number of CTI ports for an IPCC Expess Standard deployment? （）
What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?（）
Which should you check to verify that you have correct software product versions installed?（）
Which three of the following are valid CRS deployment scenarios? （）
In a CRS cluster with Standby Servers, which of the following statements are true? （）
What happens when the CRS Engine fails in a High-Availability CRS deployment? （）
What level of control does a subflow have on the overall contact?（）
What is the maximum amount of Cisco Agent Desktop downtime after a failover when using highavailability in Cisco Unified Contact Center Express 4.0?（）